Data Privacy Policy
Your privacy is important to us at HarborLoomWorks
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget needs. This helps us deliver a service that aligns with your business requirements.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill floral orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your specifications, and communicating about your service needs.
We also use data to improve our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
HarborLoomWorks respects your privacy and does not sell your personal information to third parties. We only share information when it is necessary to provide our services or when required by law.
We may share essential information with trusted service partners who help us operate. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative controls to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to protect information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to deliver services are granted access to customer information.
Although we employ robust security measures, no online transmission method is completely foolproof. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: approximately three years after the last service engagement
- Payment transaction records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. Note that turning off some cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external sites or services. This privacy policy covers only HarborLoomWorks and our own site. We are not accountable for the privacy practices of other sites.
We recommend that you examine the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
HarborLoomWorks Privacy Team
43 Bedford Street, Westminster, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within a week.